Privacy Policy

1. Who We Are

rambutanw is a mechanical watch repair and restoration studio based at 71 Jalan Tun Ismail, 25000 Kuantan, Pahang, Malaysia. For the purposes of this policy, rambutanw is the data controller in respect of personal information collected through this website.

For privacy-related enquiries, contact us at: [email protected]

2. What Personal Data We Collect

We collect personal data through the enquiry form on our website. The information collected includes:

• Full name (required)
• Email address (required)
• Telephone number (optional)
• Message content describing your watch or enquiry (optional)

We may also collect non-personal technical data automatically through cookies and analytics tools, including browser type, pages visited, and approximate geographic location. See our Cookie Policy for details.

3. Legal Basis for Processing

We process personal data on the following grounds under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Consent: When you submit an enquiry form, you consent to us using your details to respond to that enquiry.
• Legitimate interests: We may process data to improve our services, respond to communications, and maintain records relevant to service bookings.
• Contract: When a service is confirmed, processing your contact details is necessary to perform that arrangement.

4. How We Use Your Data

Personal data submitted through this website is used to:

• Respond to service enquiries and arrange appointments
• Communicate about the status of ongoing or completed work
• Maintain internal service records
• Improve the content and usability of this website

We do not use your personal data for unsolicited marketing communications. We do not sell or transfer your data to third parties for commercial purposes.

5. Data Retention

Enquiry data is retained for up to 24 months from the date of submission, or for the duration of an active service relationship, whichever is longer. Service records related to a completed commission may be retained for up to five years for internal reference purposes. You may request deletion of your data at any time — see Section 8.

6. Data Security

Personal data is stored on secure servers with access restricted to authorised personnel only. We use appropriate technical measures including encrypted transmission (HTTPS) for data submitted through this website. In the event of a data breach affecting your personal information, we will notify affected individuals within a reasonable period in accordance with applicable requirements.

7. Cookies

This website uses cookies to understand how visitors use it and to remember consent preferences. A detailed explanation of which cookies are used and how to manage them is available in our Cookie Policy.

8. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent at any time without affecting prior processing
• Request that your data be deleted, subject to our legal retention obligations
• Object to processing based on legitimate interests

To exercise any of these rights, email us at [email protected]. We will respond within 21 days. If you are not satisfied with our response, you may lodge a complaint with the Department of Personal Data Protection Malaysia.

9. Third-Party Links

This website may contain links to external services or resources. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies separately when visiting them.

10. Children's Privacy

This website and its services are intended for individuals aged 18 and above. We do not knowingly collect personal data from persons under 18. If you believe a minor has submitted data through this website, contact us and we will remove it promptly.

11. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of this website after changes are posted constitutes acceptance of the revised policy.

12. Contact

For any privacy-related questions or requests:

• rambutanw
• 71 Jalan Tun Ismail, 25000 Kuantan, Pahang, Malaysia
• Email: [email protected]
• Phone: +60 9-5187 6432